
Circulation Services: Frequently Asked Questions and Answers
- How do I get a Library Card?
- How long may I keep Library materials?
- Can you notify me prior to my items becoming overdue?
- How do I renew materials?
- How much are overdue fines?
- What if an item I’ve checked out is lost or damaged?
- What if I lose my Library card?
- I don’t live in Milwaukee County. May I get a Library card?
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How do I get a Library Card?Any Milwaukee County resident of any age can get a Library card. Applicants must provide two forms of ID, both showing name and one showing name and current address. Children under the age of 18 must be accompanied by their parent or legal guardian, with proper identification, in order to receive a Library card.
Apply at your Library today, or start the application process online by clicking here.
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How long may I keep Library materials?Most of the Library’s materials circulate for three weeks. New fiction books, DVDs, videos, CDs, and magazines circulate for seven days. New entertainment DVDs circulate for three days with no grace period.
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Can you notify me prior to my items becoming overdue?Yes! If you have an email address and would like to be notified that you have items that will be coming due, items that are overdue, or to receive an alert when holds arrive, just give your email address to the Circulation staff next time you visit the library. You can also send an email message to us at grnd.ref@mcfls.org and we will add your email to your Library record.
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How do I renew materials?If you need to keep an item beyond the due date, you can renew it if there are no holds on the item. You may renew items up to 3 times in person, over the phone by dialing (414) 277-0183 or over the Internet. (link to https://countycat.mcfls.org/patroninfo)
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How much are overdue fines?Greendale Public Library charges a per day fine on all overdue items. Items borrowed from other Milwaukee County Federated Library System member Libraries are subject to the loan rules and fine rates of the owning Library.
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What if an item I’ve checked out is lost or damaged?
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What if I lose my Library card?Please notify the Library immediately if your card is lost or stolen, so we can deactivate it. Remember, you will be responsible for any items/fines/fees that accumulate on your card until the loss or theft is reported. There is $1 charge to replace a lost card. Please also notify the Library if your address, telephone number or e-mail address changes.
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I don’t live in Milwaukee County. May I get a Library card?Non-resident Library cards are available for an annual fee to those who live outside Milwaukee County.
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